Last Updated: 18 October 2026
At Naturolia, we value the trust you place in us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit or buy from naturolia.in. By using our website, you agree to the practices described below.
- We collect only what we need to process and deliver your orders.
- We never sell or rent your personal information.
- Payments are handled by Razorpay. We do not store your card, UPI, or bank details.
- You can ask us to access, correct, or delete your data at any time.
1. Information We Collect
We collect the following information to give you a smooth shopping experience:
| Type | What We Collect | When |
|---|---|---|
| Personal Information | Name, email address, phone number, shipping and billing address | When you place an order, create an account, or contact us |
| Order Information | Products purchased, order value, payment method (COD or online), order status | When you complete a purchase |
| Technical Information | IP address, browser type, device information, pages visited | Automatically, through cookies and analytics tools |
2. How We Use Your Information
| Purpose | Details |
|---|---|
| Order fulfilment | Processing, packing, shipping, and delivering your orders |
| Communication | Order confirmations, shipping updates, and support replies |
| Website improvement | Understanding how visitors use our site to improve products and experience |
| Marketing | Offers and promotional messages, only with your consent |
| Security | Detecting and preventing fraud, misuse, and unauthorized activity |
3. Payments and Data Security
We use industry-standard security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
- All online payments are processed through Razorpay, a secure, encrypted payment gateway.
- We do not store your card, UPI, or net banking details on our servers.
- For Cash on Delivery orders, we collect only the details needed to deliver your order.
Please note that no method of online transmission is 100% secure, so we cannot guarantee absolute security.
4. Sharing of Information
We do not sell or rent your personal information. We share it only with the following parties, and only as needed:
| Shared With | Why |
|---|---|
| Courier and logistics partners | To deliver your order to your address |
| Payment gateway (Razorpay) | To process online payments securely |
| Website, marketing, and analytics service providers | To run and improve our website and services |
| Legal and government authorities | When required by law or to protect our legal rights |
All third-party partners are required to keep your information confidential and secure.
5. Cookies and Tracking Technologies
Our website uses cookies to personalize your experience, analyze performance, and improve functionality.
| Cookie Type | Purpose |
|---|---|
| Essential | Keeps your cart, checkout, and login working |
| Preference | Remembers your settings and browsing choices |
| Analytics | Helps us understand site traffic and improve performance |
You can disable cookies in your browser settings, but some features of the website may not work properly without them.
6. Your Rights and Choices
You have control over your personal data. You may:
- Request access to the personal information we hold about you.
- Ask us to correct or delete your information.
- Opt out of marketing communications at any time.
- Withdraw your consent for data processing, subject to legal or contractual obligations.
To exercise any of these rights, email us at info@naturolia.in. We will respond as soon as reasonably possible.
7. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices or content. Please read their privacy policies before sharing any personal data.
8. Children’s Privacy
Our website and products are intended for users aged 18 years and above. We do not knowingly collect personal information from children. If you are under 18, please use our website only under the supervision of a parent or guardian.
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The latest version will always be available on this page, with the “Last Updated” date shown at the top.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: info@naturolia.in
Customer Care: +91-97804-11123
Timings: Monday to Saturday, 10 AM to 7 PM
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