Refund, Return, Replacement & Cancellation Policy | Naturolia

Last Updated: 1 November 2026

At Naturolia, your satisfaction and safety matter to us. This policy explains how orders, returns, replacements, and refunds work on naturolia.in. Please read it before placing your order.

1. Order Cancellation

You can cancel your order yourself until it has been shipped. Log in to My Account → Orders and click Cancel next to your order, or use the “Cancel this order” link in your order confirmation email. You will be asked to choose a reason for cancelling.

• Paid online: the full amount is refunded automatically to your original payment method. Refunds are processed within 2 to 5 business days. Depending on your bank or payment provider, it may take up to 5 to 7 working days in total to reach your account.
• Cash on delivery: no payment has been taken, so no refund is needed.
• Already shipped: the order can no longer be cancelled here. If your product is eligible, you can request a return or replacement as described in Section 2.

Naturolia may also cancel an order in these cases. If we do, any amount you have paid is refunded in full:

• The product is out of stock or cannot be delivered to your pincode.
• The order appears fraudulent, incomplete, or placed in violation of our Terms & Conditions.
• A payment issue or technical error occurred while placing the order.

2. Returns and Replacements

We offer a simple 5-day return and replacement policy for eligible products. You can request a return or replacement within 5 days of receiving your order if:

• You received a damaged, defective, or leaking product.
• You received a wrong product, or the product does not match your order details.

Conditions for Return

• The product must be unused and unopened, in its original packaging with all seals, labels, and barcodes intact. The only exception is a defect, leak, or wrong item that could only be discovered after opening. In that case, please do not use the product further and share clear photos or videos with your request.
• Any free gifts, sample packs, or promotional items must be returned along with the order.
• The invoice must be included.

How to Raise a Return or Replacement Request

1. Email us at info@naturolia.in within 5 days of delivery.
2. Include your Order ID, the reason for return, and clear photos or videos of the product, packaging, and invoice.
3. Our team will review your request within 3 business days.
4. Once approved, we will arrange a reverse pickup within 4 to 7 business days.
5. A replacement or refund is initiated after we receive and inspect the returned product.

3. Non-Returnable Items

For health and safety reasons, we cannot accept the following:

4. Refund Policy

Refunds are issued only for:

• Approved returns (damaged, defective, leaking, or wrong item received), after inspection of the returned product.
• Prepaid orders cancelled by you before shipping, as described in Section 1.
• Orders cancelled by Naturolia, as described in Section 1.

Refund Timeline and Mode

“Approval” means after we have received and inspected the returned product. You will receive an email or message once your refund has been processed from our end. Depending on your bank or payment provider, it may take up to 5 to 7 working days in total to show in your account.

5. Policy Updates

Naturolia may update this policy from time to time. The latest version is always available on this page, with the “Last Updated” date shown at the top.

6. Contact Us

For any questions about returns, replacements, or refunds, please contact us: