Shipping Policy

Last Updated: 18 October 2026

At Naturolia, we are committed to delivering your wellness products safely and on time. This Shipping Policy explains how we process and deliver your orders from naturolia.in.

1. Shipping Coverage

We ship to almost all major pin codes across India through trusted courier and logistics partners. If your pin code is not serviceable, you will be told at checkout or contacted by our team.

2. Order Processing Time

Orders are usually processed within 1 to 2 business days after confirmation. During peak seasons, festivals, or sale periods, processing may take slightly longer because of higher demand. Once your order is processed, you will receive a confirmation email or SMS with your tracking details.

3. Estimated Delivery Time

Delivery time starts from the date your order is dispatched and depends on your location:

These are estimates, not guarantees. Delays caused by natural calamities, strikes, weather, or courier network disruptions are beyond our control.

4. Shipping Charges

The final amount, including any shipping and COD charges, is shown at checkout before you pay.

5. Order Tracking

Once your order ships, you will receive a tracking link by email or SMS. You can use it to check the live status and estimated delivery date of your parcel. If you have trouble tracking your order, please contact our support team.

6. Failed Delivery Attempts

Our delivery partners attempt delivery up to three times. If the order remains undelivered because of an incorrect or incomplete address, the customer being unavailable, or refusal to accept the parcel, it is returned to our warehouse.

For prepaid orders that return to us this way, any refund is processed after deducting shipping and handling charges. For Cash on Delivery orders, no payment has been collected, so no refund applies. To avoid failed deliveries, please enter a complete address and a working phone number, and keep your phone available.

7. Damaged, Lost, or Wrong Packages

If your package arrives damaged, leaking, or with the wrong item, or if it is lost in transit, please contact us within 5 days of delivery (or of the expected delivery date for lost parcels). Include your Order ID and clear photos or videos of the package and product. We will investigate with our logistics partner and arrange a replacement or refund as described in our Refund, Return, Replacement & Cancellation Policy.

8. International Shipping

Naturolia does not currently offer international shipping. We hope to serve customers outside India in the future.

9. Contact Us

For any questions about shipping or delivery, please contact us: