Open the Shop, choose your product and add it to the cart. At checkout, enter your delivery address, choose a payment method and confirm. The final amount, including any COD charge or online-payment discount, is shown before you pay.

Yes. You can create an account from the My Account page to save your details and see your orders in one place.

Once your order ships, we send a tracking link by email or SMS with live status and estimated delivery. You can also use the Track Order page in the menu.

Yes, you can cancel your order yourself until it is shipped. Log in to My Account → Orders and click Cancel, or use the “Cancel this order” link in your order confirmation email, then choose a reason. If you paid online, the full amount is refunded automatically to your original payment method, usually within 5-7 working days. To correct your delivery address, use the “No, change it” button in your order email, or contact us on WhatsApp at +91 97804-11123 or at info@naturolia.in. Once an order has shipped it cannot be cancelled, but you can request a return or replacement as per our Refund & Return Policy.

You can pay online by card, net banking or UPI, or choose Cash on Delivery. Eligible online payments get a 5% discount, and Cash on Delivery orders carry an additional ₹50 charge.

No. Shipping is free on all orders. The only extra charge is ₹50 on Cash on Delivery orders, and the final amount is always shown at checkout before you pay.

Orders are usually processed within 1 to 2 business days after confirmation. After dispatch, delivery typically takes 2 to 4 business days in metro cities, 3 to 6 business days in other urban areas and 5 to 8 business days in remote or rural locations. These are estimates, not guarantees, and may take slightly longer during peak periods. Details are in our Shipping Policy.

We deliver to almost all major pin codes across India. If your pin code can’t be serviced, you will be told at checkout or our team will contact you.

You can request a return or replacement within 5 days of receiving your order if the product arrived damaged, defective or leaking, or if you received the wrong product. Email info@naturolia.in with your Order ID, the reason, and clear photos or videos of the product, packaging and invoice. Our team reviews requests within 3 business days. Once approved, a reverse pickup is arranged within 4 to 7 business days, and your refund or replacement starts after inspection.

No. Opened, used or partially used supplements, capsules, resins and liquids, products with tampered or missing seals or labels, and products without the original packaging or invoice can’t be returned. Please check your order when it arrives and contact us within 5 days if anything is wrong.

Prepaid orders (card, net banking, UPI) are refunded to the original payment method within 2 to 5 business days after approval. For Cash on Delivery orders, we transfer the refund to your bank account once you share your bank details. Full details are in our Refund & Return Policy.

Our formulations follow traditional Ayurvedic principles and are made with natural herbs and minerals. You can find the ingredients and usage details on every product page and on the product pack.

Naturolia products are Ayurvedic formulations made with natural ingredients, and the ingredients and usage details are listed on every product page and pack. Individual results vary, and the products are not intended to diagnose, treat, cure or prevent any disease. If you are pregnant, nursing, taking medication or have a medical condition, please consult a qualified practitioner before use. See our Disclaimer.

Call or WhatsApp us on +91 97804-11123 (Monday to Saturday, 10 AM to 7 PM), email info@naturolia.in, or use the Contact Us page.